Welcome to Resort Hotel Network

Frequently Asked Questions

singapore-hotels-resorts.com, part of Resort Hotel Network currently offers hotels in Phuket, Thailand as well as Laos, Cambodia, Myanmar, Yunnan, Vietnam, Malaysia with more destinations coming soon! You can check out our discounted hotels in Asia by visiting Resort Hotel Network website The standard of each hotel is clearly marked and the hotels we feature are in the 3-5 star categories. The complete list of amenities and recreational facilities are also clearly listed.

1) How do I place my reservation?

To obtain the availability of your chosen hotel, simply click on the destination you are visiting, choose the hotel you wish to stay in, fill in our booking request form and you will receive a reply very shortly. This may take a little longer during the busy months of November to February.

On our booking form, you may select 2 alternative hotels in case your chosen hotel is fully booked. This is recommended.

Be sure to make your reservation for the full duration of your stay. If you do need to extend your stay after arrival, please contact a Resorthotel office so you are not charged the hotel's full room rate.

Kindly note that the Single room rate refers to a 1 person occupancy, and a Twin room rate refers to an occupancy of 2 persons. You can request a room with either 2 Twin beds or 1 Kingsize bed if available.

2) What happens as soon as I send my booking request?

Once we receive your booking request, we will immediately contact our wholesalers to check the availability. You will then receive an electronic notification, indicating the status of your booking.

Kindly note that we do not require your credit card details upon your initial enquiry. When you are ready to go ahead and confirm your booking, we do require full pre-payment by credit card.

Upon confirmation (usually within 24 hours), you will receive a confirmation voucher with all your reservation details listed. This voucher is to be presented upon check-in at the hotel. You will also receive a copy of your credit card transaction details.

3) What credit cards do you accept?

We accept VISA, MasterCard, Eurocard, JCB and SCB

4) What security am I guaranteed when using a credit card?

The secure online information form uses the latest encryption technology Secure Socket Layer (SSL), which means that all of the information you enter is converted into a scrambled code, that is securely transmitted over the internet to the secure server. The information can only be read by the Customer Reservation Department.

5) Can I pay directly to the hotel when I arrive?

No. We require full prepayment and as the booking is made through Resort Hotel Network, payment should be made directly to us and not to the hotel.

6) Can I make a reservation directly through the hotel?

You can make a reservation directly, although you will usually be charged the full walk-in rate, which is an average of 30% to 50% more.

7) Are your hotel rates per room or per person?

•	All of our listed rates are quoted in either Thai Baht or US$ Dollars according to the hotel, per room per night and are inclusive of service charge and Government VAT.
•	For children under 12 years, sharing the room with their parents without an extra-bed there is no charge, but ABF for the child shall will be paid directly to hotel. Maximum 2 chidren
•	For children under 12 years, sharing the room with their parents with an extra-bed, we charge for the room at the Triple rate.
•	Rates are subject to change without notice.

8) Is Breakfast included?

Each hotel has a different policy on whether or not breakfast is included in the rates. Check the details on the rates page for each hotel, as to what is included and what is not included

9)Do you offer additional discount rates for airline staff or members of the travel industry?

Kindly note that our internet discount rates are already very special and are the best rates we can offer.

10) Can I extend my stay after I arrive?

If, after your arrival, you wish to extend your stay at the same or different hotel, please contact our local office so that you are not charged the full hotel walk-in rate.

11) What is Resorthotel’s cancellation policy?

Our Cancellation Policy applies to all bookings unless the hotel you have booked with has different terms and conditions to those stated below. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly if this is the case with your booking.

If you wish to cancel your booking please advise us as early as possible. For 1 night stays only, if a one night cancellation fee is applied, no additional administration fee will be charged.

Cancellation period	Cancellation charges which will be applied to you
• + 14 Days prior to arrival	10 percent administration fee of your total booking cost
• 13-7 Days prior to arrival	10 percent administration fee of your total booking cost plus a possible one night cancellation fee
• 6-3 Days prior to arrival	10 percent administration fee of your total booking cost plus a one night cancellation fee
• 2-0 Days prior to arrival	Your total booking cost

More Details for CancellationPolicy Click here

12) What is Resorthotel’s Confidentiality and Privacy Policy?

We take confidentiality and privacy very seriously and we will not modify, copy, distribute, transmit, license, sell or redistribute any of your personal profile information.

13) In case of Emergency :

You can contact us on
Telephone : (6676) 528 509
Hot Line : (66089) 970-4231
Fax : (6676) 528 508

14) What are your late check out policies for hotels in Thailand:

- Late check out can be required until 2 PM free of charege (On request and subjects to availability )
- Late check out until 6 PM the hotel will charge half day rate
- Late check out after 6 PM the hotel will charge one night